Refund policy

Almost everything we make is printed to order with your words, your photos and your dimensions. That changes how returns work, so this page explains it plainly — what we will always put right, and what we cannot take back.

Custom and personalized items

Banners, signs, plaques, flags, coasters, apparel and any product carrying your text, photo, logo or chosen dimensions are made specifically for you. They have no resale value to anyone else, so personalized items cannot be returned or refunded for change of mind once you have approved your proof and production has begun.

This is not a way of avoiding responsibility — it is why we send you a free proof first, and why we do not print anything until you tell us to.

Your free proof — the stage where everything can change

For every custom order we design, we email you a digital proof, normally within 24 hours. Nothing goes on the press until you approve it.

Please read your proof carefully — names, dates, phone numbers and spelling especially. Once you approve it, that proof is what we print, and we cannot refund a detail that was visible on it.

If we do not hear from you within 48 hours of sending a proof, we may proceed to production as proofed so your order is not delayed.

Files you supply for us to print

If you upload finished, print-ready artwork and confirm that we should print it exactly as supplied, no proof is issued and the file goes straight into production. In that case, responsibility for the content, spelling and dimensions of that file rests with you.

We check that your file opens, is the right size and is a usable resolution, and we will contact you if something looks wrong — but we do not read or edit your artwork.

Non-personalized items — 30 days

Stock items with no personalization can be returned within 30 days of delivery, provided they are unused, in the same condition you received them, with any tags attached and in the original packaging. You will need your order number or proof of purchase.

Return shipping on a change-of-mind return is paid by you. Original shipping is not refunded.

Damaged, faulty, or not what you approved

A photo is all we need. Please keep the item and its packaging until we have resolved it, in case we need to file a carrier claim.

Small colour variation is not a fault. Screens display colour in RGB light and we print in CMYK ink, so shades can shift slightly between what you saw on your monitor and the finished piece. Your proof is the agreed reference.

Cancellations and changes

Reply to your order confirmation or proof email as soon as you can. We can usually cancel or change an order at no cost right up until it enters production. Once printing has started we cannot stop it, because the material is already committed.

How to start a return or report a problem

Email hello@miracleprints4u.com or call 336-899-6112 with your order number and, if something is wrong, a photo. We reply within one business day.

Please contact us before sending anything back. Items returned without an agreed return cannot be accepted or refunded. Once a return is approved we will confirm the address and, where the fault is ours, cover the postage.

Returns address (once approved):

Miracle Prints
1008 Basswood Avenue
High Point, NC 27265
United States

Refunds

Once a return is received and checked, or a fault is confirmed from your photos, we issue the refund to your original payment method within 3 business days. Your bank or card provider usually takes a further 5 to 10 business days to post it — that part is out of our hands.

If more than 15 business days have passed since we confirmed your refund and you still cannot see it, contact us and we will chase it with you.

Items we cannot accept back

• Personalized or custom-printed items, unless faulty or not as approved
• Items made from artwork you supplied, where the issue is in that artwork
• Items returned used, installed, cut, trimmed or without their packaging
• Sale items and gift cards
• Parcels returned to us because an incorrect delivery address was provided at checkout — we will happily reship, but postage is chargeable

Questions before you order

If you are unsure about a size, a file, or whether something will work, ask us first — that is free, and it is much easier than fixing it afterwards. Email hello@miracleprints4u.com or call 336-899-6112 and you will reach a real person in High Point, North Carolina.

This policy does not affect any statutory rights you have under applicable consumer law. Miracle Prints, 1008 Basswood Avenue, High Point, NC 27265, United States.